Ask for the review the day the job is done

Timing and the link

Send it the same day or the next morning, while the customer is still looking at the work. Put the link in the message so they do not have to search for your business. Google’s help suggests asking customers to use a Google link or a QR code, and your Business Profile can make both. In your Business Profile, choose Read reviews, then Get more reviews, to copy the link. Save it once and CrewBuddy adds it every time.

One request and, at most, one gentle reminder a few days later is plenty. If they do not leave one, that is fine. A customer who felt pushed is more likely to say so in the review.

Ask everyone, and ask honestly

The FTC’s rule on reviews bars fake reviews and bars rewards that depend on the review being positive. Google’s policy goes further and does not allow any incentive for a review, or asking only the customers you expect to be happy. So the request goes to every finished job, it asks for an honest review, and it offers nothing in return.

CrewBuddy drafts the request and keeps track of which jobs have had one. You send it from your own phone or email. It does not text customers or post anything on Google itself. Yelp asks businesses not to ask for reviews at all, so the request points to Google.

When reviews come in, use the good review reply and bad review reply recipes. The reviews guide has more on the rules.