CHECKLIST

AEP Readiness Checklist for Medicare Agents

Print this. Tape it to the wall. Work through it before Oct 15. 40 items across technology, compliance, pipeline, and client communication that separate a calm AEP from a chaotic one.

TECHNOLOGY

Tech Stack Ready

Phone and SMS

10DLC brand and campaign registered. Business line verified. Recording enabled on outbound and inbound. Call transcription tested.

CRM

AEP pipeline built. SOA form linked. Review booking calendar live. Formulary change tagging active. Reporting dashboard pinned.

Email

SPF, DKIM, DMARC records in place. Warm up complete. AEP reminder sequences loaded. Unsubscribe link compliant.

Calendar

Review slots opened Oct 15 to Dec 7. Buffer time between calls. Auto reminders on. SOA link in every booking confirmation.

COMPLIANCE

Compliance Gates

SOA

Electronic SOA form tested. Auto send on booking confirmed. 10 year retention configured. Search by client working.

AHIP and carrier certs

AHIP renewed. Every carrier appointment current. Product certifications complete for every plan you sell.

Marketing review

All marketing materials carrier approved and current. State disclosure language verified. Website reviewed.

Recording disclosures

State specific recording disclosures in scripts. Both party consent where required. Retention policy documented.

PIPELINE

Pipeline Preparation

Client list segmented

Active clients flagged by plan type. High churn risk identified. Formulary impacts flagged. Contact preferences updated.

Review calls booked

All Oct and early Nov slots booked before Oct 15. 60 percent capacity booked minimum. Priority clients slotted first.

Talk tracks rehearsed

Formulary change, premium increase, carrier exit, plan comparison scripts rehearsed. Recorded and reviewed.

Metrics baseline

Last year's numbers reviewed. Retention target set. Daily metrics dashboard configured. Sunday review time blocked.

Need the Whole System Built?

We build AEP ready CRMs for independent Medicare agents. Pipeline, SOA, automations, and compliance workflows delivered before September. Book a call.