A missed showing needs a simple next message

Write for the missed appointment

Send the appointment time, location, and the person’s last reply. Queva can return a few short drafts that acknowledge the miss without sounding annoyed. Pick the version that matches the relationship, whether this was a first tour or a buyer you have been speaking with for weeks.

Keep the question simple. Offer one or two realistic times, or ask whether another day works better. Do not add a listing pitch, market update, and rescheduling request all at once. The point is to make it easy for the person to tell you what changed.

Check permission before any text

Use this draft only after confirming that consent was obtained for this follow-up, remains effective, and fits the brokerage policy. A missed appointment does not create permission to text. Preserve the consent and opt-out history with the contact, then use the sending route your brokerage has approved.

Queva can prepare the wording and summarize a reply if it comes back. You decide whether to offer another time, call, or close the loop. The FCC and Twilio describe text consent and opt-out requirements.

A rescheduling draft should preserve the person’s choice. Keep it to the missed time, a brief acknowledgment, and one easy question about another option. Before selecting text, confirm that consent was obtained for this kind of message, is still effective, and fits the brokerage policy. A CRM field or a prior appointment alone does not establish that permission. If text is not suitable, turn the same facts into an approved call or email follow-up instead.