Commercial lines runs on RFPs, COIs, and annual account reviews. ALE gives you an RFP pipeline, certificate renewal queue, and account review automation so you stop losing accounts to slow service.
Commercial accounts are high revenue, high touch, and high churn risk. Miss a COI request by a day, lose the account. Miss an annual review, the broker calls. ALE runs the service discipline that keeps accounts on the books.
One mid market account sends 8 to 12 COI requests per year. Without an automated queue, they sit in email and damage the relationship.
Marketing a new commercial account touches 4 to 8 carriers. Tracking responses in spreadsheets means missed submissions and stale quotes.
90 percent of commercial agents intend to do annual account reviews. Less than 30 percent actually run them. That is where churn starts.
New submission triggers carrier routing, response logging, and quote comparison stage. Client sees progress, you close faster.
Every COI request enters a same day turnaround queue with a task for the service rep and a status update SMS to the requestor.
Every policy COI expiration is tracked. Pre renewal reminders fire 30 days out. Clients never get a lapsed cert.
Policy anniversary triggers a review meeting request. Agenda template, exposure change questionnaire, quote opportunity log.
Workers comp and GL audits get tracked per policy. Reminder fires 60 days pre audit to prep the client.
Commercial claim opens trigger a check in call task, claims coordinator assignment, and retention touchpoints at 30 and 90 days.
Writing 5 to 50 employee businesses. Need BOP quoting pipeline, COI automation, and annual review discipline.
High volume WC producer. Need class code tracking, audit queue, and pay as you go payroll integration touchpoints.
Managing 20 to 80 mid market accounts. Need RFP workflow, stewardship reporting, and renewal strategy tracking.
DOT regulated accounts. Need MCS 90, BMC 34, and safety rating renewal reminders built into the pipeline.
RFP pipeline, COI queue, certificate renewal tracker, SMS. Good fit for producers with 40 to 100 accounts.
Add AI receptionist, audit tracking, custom stewardship reporting, downline rollup. Standard for 100+ account books.
Book a 20 minute demo. We will walk through the RFP pipeline, COI queue, and annual review workflow.