Post claim is the highest retention risk moment. ALE automates FNOL intake, status updates, and retention follow up so claimants stay your clients.
A poorly handled claim means the client shops at renewal. Manual status updates and phone tag burn producer hours and erode trust.
Client has a claim at 10 PM, calls producer cell, producer forgets details by morning.
Client calls weekly for claim updates. Producer calls carrier, calls client back. Hours lost.
Without retention follow up, 25 percent of claimants shop their policy at renewal.
Client reports claim via portal or SMS. Details captured 24 by 7.
FNOL submission notifies carrier claims adjuster automatically.
Claim status syncs from carrier, client gets SMS updates weekly.
Post close, auto SMS asks for feedback and reassures client.
30, 60, 90 days post claim, retention drip touches client.
Post positive claim close, Google review ask fires.
Handling claims in between quoting new business, need automation.
Shared claims workflows across multiple producers.
Auto and home claim volume needs systematic handling.
Workers comp and property claims with carrier adjuster handoff.
FNOL self serve, status update automation, post close check in, retention drip.
Adds AI receptionist, carrier claims integrations, attorney and contractor referrals.
Book a 20 minute demo. We will show you the claims engine, retention drip, and post close check in stack.