Help center Learning and self Works today

Help me with my phone

Ask your assistant how to do something on your phone. It gives you one step at a time and waits for you.

Works today

Nothing to connect. You only text your assistant.

What to text

How do I take a screenshot on my iPhone? One step at a time.
How do I make the letters bigger on my phone?
How do I block a number that keeps calling me?
How do I send a photo to my daughter?
Something popped up on my screen. What is it? (send a screenshot)
I do not see that button. Here is what I see. (send a screenshot)

Steps

Say what phone you have. For example: "I have an iPhone."
Ask your question and add: "One step at a time."
Do the step. Then text "done" or "ok".
If your screen looks different, send a screenshot of what you see.
When it works, ask it to save the steps so you can ask again later.

Example conversation

You:

How do I make the letters bigger? I have an iPhone. One step at a time.

Your assistant:

Step 1: open the Settings app. It is the gray icon with a gear. Text me "ok" when it is open.

You:

Your assistant:

Step 2: tap Display and Brightness, then Text Size. Slide the dot to the right until the letters look good to you.

This is an example. The words your assistant uses will be different.

Make it stick

A screenshot is the fastest way to show what you see.
If a message on your screen asks for money or a password, ask before you tap. See Is this a scam?

What it will not do

It cannot see or touch your phone. It only knows what you tell it and the screenshots you send. Menus change between phones, so a step may look a little different on yours.

Demo notice

During a demo, do not send passwords, card numbers or private customer details. Read the demo rules.