Help centerThe basicsGuide 9 of 11
When something goes wrong
This guide shows you what to try when your assistant does not do what you expect.
Try these first
- The answer is wrong or odd. Send
/retry. It tries the last answer again. - You sent the wrong thing. Send
/undo. It takes back your last message. - It seems confused. Send
/new. It starts a fresh conversation and still remembers your business. - It remembered something wrong. Send
/forget topic, review the preview, then/forget YESto confirm. This does not erase every store. - It does not answer. It may be paused. Send
/resume. Then wait a minute and text again. - Still stuck? Text Sam. Tell us what you sent and what happened. A screenshot helps.
Other common questions
It asked me "yes or no"
This is normal. It asks before putting a page online. Reply yes or no.
A command did not work
Send the command as its own text. Start with the slash (/). Include any words shown in the guide, such as /learn stop or /forget topic. See Commands.
It could not read my photo
Take the photo again with good light. Hold the phone still. Check that the words are clear and not cut off.
I have an Android phone
Texting works on iPhone today, with iMessage. Tell Sam. We set up WhatsApp or Telegram for you.
I want to know why it wrote that
Send /why. It shows what a draft was based on.
/retry
/undo
/new
/resume
Example conversation
Write a text to tell a customer their order is ready.
Here is a draft:
"Dear valued customer, we are pleased to inform you that your order is now available for collection."
/retry
Here is another draft:
"Hi! Your order is ready. You can pick it up any time today."