Agent Lead EngineHelp

Help centerBusiness Works today

Reply to a customer

You paste what the customer wrote, and your assistant drafts a reply for you to send.

Works today

Nothing to connect. You only text your assistant.

Suggested tools

You can set these up yourself. Get the app, follow the steps, then copy the prompt.

  • Text Replacement (built into iPhone)

    Free. Already on your iPhone, nothing to download.

    Save a reply you use a lot, then type a short code and your iPhone writes the whole reply.

    Open the website

    1. Ask your assistant for the replies you send most often.
    2. Copy one reply.
    3. Open Settings. Tap General, then Keyboard, then Text Replacement. Tap the plus sign.
    4. Paste the reply in Phrase. Type a short code in Shortcut, like hrs1.
    5. Next time, type the code in any message and the full reply appears.

    Copy this prompt and give it to your assistant

    • Write 5 short replies I can save on my phone: my hours, my prices, how to book, thank you, and running late. Give each one a short code I can type.

    It does not send anything. You still type the code and press send yourself.

  • WhatsApp Business

    Free

    A free WhatsApp for your business where you can save quick replies for customers.

    Download for iPhoneDownload for AndroidOpen the website

    1. Ask your assistant to write your quick replies.
    2. In WhatsApp Business, open Tools, then Quick replies. Tap the plus sign.
    3. Paste the reply, give it a shortcut, and tap Save.
    4. In a chat, type / to pick a quick reply. Read it, then send.
    5. For a hard message, copy what the customer wrote and paste it to your assistant.

    Copy this prompt and give it to your assistant

    • I use WhatsApp Business. Write 8 quick replies for my customers: hours, prices, address, how to book, deposit, thank you, running late, and closed today. Keep each under 40 words. Suggest a shortcut for each.

    Your assistant cannot see your WhatsApp chats or send in WhatsApp. WhatsApp keeps up to 50 quick replies.

What to text

  • A customer wrote this: (paste the message). Write a short, friendly reply that says yes.

  • A customer is upset that we arrived late. Write a calm reply. Say sorry and offer to come back Thursday.

  • Here is a screenshot of a customer's text. What are they asking, and what should I say?

  • Make my reply shorter and friendlier: (paste your reply)

  • Write it in Spanish too.

  • A customer says our price is too high. Give me 3 honest things I can say.

Steps

  1. Copy the customer's message. Take out their name, phone number and address.
  2. Paste it in a text to your assistant. Say what you want the reply to do.
  3. Read the draft. Ask for changes. For example: "Shorter" or "Less formal."
  4. Check the facts in the draft: days, times, prices.
  5. Copy the draft and send it to the customer yourself.

Example conversation

You:

A customer is upset that we arrived late. Write a calm reply. Say sorry and offer to come back Thursday.

Your assistant:

Here is a draft:

"Hello ____, you are right, and I am sorry we were late today. That is not how we want to treat your time. We can come back Thursday at a time that works for you. What time is best?"

You:

Shorter.

Your assistant:

"Hello ____, I am sorry we were late today. Can we come back Thursday? Tell me what time works for you."

This is an example. The words your assistant uses will be different.

Make it stick

  • Tell it how you talk. For example: "I am friendly and short. I never say Dear valued customer." It remembers.
  • Change a word or two so the reply sounds like you. Customers notice.

What it will not do

It does not send anything to your customers. It writes a draft. You copy it and send it yourself.

Demo notice

During a demo, do not send passwords, card numbers or private customer details. Read the demo rules.